Bonsai Jack Shipping Policy
Orders received before 1pm ship same day. Orders placed on holidays or weekends ship the next business day.
Free Economy (1-7 Business Days) shipping on all orders and products to the lower 48 states and Canada.
Free 2-day USA shipping for soil and soil component orders totaling 2 gallons or less. Add-on items are counted as 1/2 gallon. 2-day shipping is not available for PO BOX addresses, Alaska and Hawaii. If your order falls outside of these specs we will do our best to accommodate but cannot guarantee 2-day service.
Canada Shipping 10-14 days. Canada orders over $20 ship free. Orders under $20 ship for a flat rate of $5 no matter the size. Please take advantage of this shipping option when available. DUTY IS PAID with this shipping method. No need to worry about customs fees, clearance fees or import taxes. It will take up to 10 days for the tracking number to become track-able. The actual delivery from date of your order will range from 8 to 14 days. Please do not track the package until the “Ship Date” shown in the shipment confirmation email. It will not be track-able while in transit to our distribution hub in Canada. DUTY FREE Canada shipping excludes PO boxes. You must use a physical address.
A full list of shipping options are available at checkout. Including international and expedited shipping options. Customs and import duties will vary by country and are the responsibility of the buyer. Bonsai Jack LLC does not clear or pay duties for receiving countries except for Canada. Refused international orders are non-refundable. Refunds are not given for refused international orders.
Free shipping on all orders to Alaska, Hawaii and Puerto Rico totaling 3.5 gallons or below. A small surcharge(visible at checkout) is applied to all Alaska, Puerto Rico and Hawaii orders totaling more than 3.5 gallons.
Residents of Florida, Georgia, Alabama, the Carolinas, Tennessee, Kentucky and Virginia are encouraged to use the free economy shipping option as the transit time is usually two days.
Actual shipping times may vary and are not guaranteed unless a paid shipping option is selected at checkout. Currently 99 percent of our orders are delivered on time.
Transit times do not include weekends and holidays.
Example 1: If you place a 2-day order on Friday at noon(before the 1pm cut off) the order will not arrive until Tuesday. Monday is the first full transit day and Tuesday is the second. Saturday and Sunday are not carrier business days. You would need to select a one-day shipping option to receive the order on Monday.
Example 2: If you place a 2nd day order on Monday at 3pm(after the 2pm cut off time) the order will not ship until Tuesday. This order will arrive on Thursday. Tuesday and Wednesday are the two transit days.
Please call 786-262-3135 or email if you have questions or concerns.