Contact Us

Questions about a specific product? Plant care and product support questions are always welcome. Please click on a product page(not category) and click the “Discussion” link to submit a question.

Coupon code issues? All order confirmation emails contain a unique code that can be used on future orders. ALL existing Bonsai Jack product users, regardless of purchase store, are entitled to the same 10 percent off coupon code. Some sale outlets restrict our ability to include coupon codes with shipped orders. If you have EVER placed an order for ANY Bonsai jack product please email [email protected] with your last name and zip code. We will reply with a 10 percent off coupon code within 12 hours. Please contact us before placing your order if you are unable to locate your coupon code or are having issues. We will need your zip code and last name. We are unable to backdate coupon codes.

Problems with checkout? Want to scream at someone about your order?  Please call for immediate attention.

Found a bug on the website? Report an unknown issue and receive a $20 website voucher.

Want to leave feedback via text, photo or video? Open a product page(not category) and click the “Discussion” link

Email: [email protected]

Snail Mail:
Bonsai Jack LLC
17940 Balfour Terrace
Fort Myers, FL 33913

Please note this location is not open to the public. We are eCommerce only. The 4000 square foot warehouse and 10 acre nursery we operate is not set up for retail storefront sales.

Please call for immediate concerns

Phone / Text: 1-786-262-3135